How do customers track an order?
Tracking updates appear on the order detail page when the seller adds carrier and tracking information.
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Customer service
Reusable support content for orders, returns, promotions, payment recovery, and product questions.
Orders
Returns
How should return requests work?
Return requests move through submitted, approved, shipped-back, completed, or rejected states as the seller reviews them.
Promotions
How are coupon conflicts handled?
Customers can enter coupon codes at checkout. The seller decides eligibility, stackability, and final discount rules.
Support
Where do customer inquiries go?
Customer inquiries submitted from the contact page or account area are saved for the seller and reviewed asynchronously.