Privacy Policy

We collect information needed to operate the store, including account details, contact information, shipping and billing details, order history, support messages, device information, cookies, and fraud-prevention signals.

Payment providers process payment details. The storefront does not need to store full card numbers.

We use personal information to process orders, provide support, manage shipping, prevent abuse, improve performance, and comply with legal obligations.

Where permitted, optional analytics and advertising cookies may measure traffic and campaign relevance. You can reject optional cookies in the cookie banner.

We share information only with providers needed for hosting, payments, fulfillment, analytics, support, and compliance.

We retain information only as long as needed for business, legal, security, tax, accounting, or dispute-resolution purposes.

If enabled, Tawk.to receives chat messages, technical information, and visited-page information and uses browser storage to maintain the conversation. Chat history is stored by Tawk.to separately from account support messages.

Live chat requires sign-in and an explicit preference. A verified stable customer ID restores history across visits and devices. Disabling chat or signing out does not delete messages already sent.

You may request access, correction, deletion, restriction, portability, or objection by emailing support@bagmallx.com.

We may need to verify your identity before processing a privacy request.